Technology

HealthQuest's programs and services are supported by a Web-based system. Built on a seamless, efficient, browser-based platform, our system automates and streamlines clinical decision-making for pre-service review, concurrent review, quality management, and case management processes. Additionally, the system acts as the central processor that creates the clinical data repository used to manage patients across the continuum of care.
Among its key benefits are:

§  An enhanced ability to share and exchange patient-centric clinical information among our utilization, case, disease, and quality management departments.

§  Improved decision-making by presenting our medical team the right information at the right time through integrated clinical guidelines and client-specific business rules.

§  Business user orientation. This includes the ability for case managers to configure their own assessments, forms, and questionnaires without IT assistance.

§  More flexibility to adapt to a changing external environment without having to change the underlying technology.

§  Improved workflow through business and clinical rule-driven, automated routing and automated correspondence.

§  Proven scalability to accommodate growth.

Telecommunication

Telecommunication is often the backbone of any health management operation. That makes the scalability of our phone system and the functionality to reliably transfer calls between our offices and multiple partners, vendors, clients, and subcontractors critical to our programs.

HealthQuest's telecommunications infrastructure complies with industry standards of reliability. The enterprise platform is designed for growth and flexibility; it is comprised of Nortel CS1000 PBX/ACD and fully redundant Nortel CS1000 PBX/ACD. Nortel CS1000 is a state-of-the-art Voice over IP platform.